Q: Can I participate in a tour together with my children?
A: Although it is possible to participate in the tour, for children under the age of 9 it is very difficult to experience the crafting on their own. If you want your child to participate, you will have to accompany them.
If you are especially worried about small children or infants, please feel free to contact us in advance.

Q: Is there a parking lot nearby?
A: There is a free parking lot at Mashiko Station and one at Mashiko Farm Desk.

Q: How do I make a reservation?
A: You can use the application form on this site.

Q: What happens if it rains?
A: Even if it’s raining, Crafting Experience will still be held. In case of extreme weather conditions, we may decide to cancel, but will contact you in advance.

Q: Is there a cancellation fee?
A: We are sad about your decision to cancel. If you cancel your reservation before the day of the tour up until 17:00, there will be no cancellation fee. After that, a cancellation fee will be charged. Please refer to the cancellation policy for details.
Cancellation policy

Q: Can I join the tour later? Can I stop being part of the tour earlier?
A: There are some cases where it is possible. Please contact us in these instances.

Q: I have never crafted anything before, will I still be able to participate?
A: Of course! You will be taught by an expert and walked through the process step by step. Please don’t worry and just enjoy!

Q: Can I take home the thing that I crafted?
A: You can take it home with you right after the crafting experience is over. Please consider it as a souvenir that will always remind you of your trip to Mashiko!

Q: What kind of clothes should I wear?
A: Please dress according to season. Comfortable shoes like sneakers are recommended.
During the hot summer, you are advised to bring hats, sunglasses and a towel. If you have clothes that are quick-drying, sweat will not make you feel uncomfortable.
In cold weather, please bring warm clothing such as gloves and knit hats, as well as windbreakers and fleece jackets.

Q: Can I do some shopping during the tour?
A: There will be a free time period at the end of the tour where you can freely enjoy buying souvenirs.

Q: Is there a place to store my luggage?
A: We will keep it at the MASHIKO Countryside Tours reception desk.

Q: Can I also take part in a tour on my own?
A: Of course! Please feel welcome to join. However, please note that tours will be cancelled if there are no other applicants since the crafting experience needs at least 2 people to participate in order to take place.

Q: Are there bathroom breaks during the tour?
A: Naturally we will make bathroom stops during the tour. Please inform your tour guide in case you need an extra bathroom break before it’s too late.

Q: I am allergic to … / My religion forbids me to eat …
A: If you have any foods that you can’t eat, for allergy or religious reasons, please contact us in advance via the inquiry form. We will respond as soon as we can.

Q: Is insurance included?
A: We have an accident insurance based on the law. The insurance fee for that is included in the tour price.

Q: How do I pay?
A: When applying from the web, online payment will be made at the same time as the reservation. Please pay by credit card according to the online payment procedure displayed on the screen.
* If you cannot make a reservation online, please contact us directly. The only cards that can be used are VISA or MASTER CARD.

Q: The payment doesn’t work.
A: Please check again if your card is either VISA or MASTER CARD. If you can’t conclude the payment for other reasons, please contact us directly.