Q１: Can my children join a guided tour as well?
A: Of course! We offer mountain bikes for children (height 120cm-135cm) and juniors (height 135cm-145cm). Also, we offer kids chairs that can be used by children up to 22kg in weight. You’re very welcome to join our guided group tours together!
(Because the number of children’s bicycles is limited, please make a reservation as soon as you can.)
Q２: Is there a parking lot nearby?
A: There is a free parking lot at Mashiko Station and one at Mashiko Farm Desk.
Q３: How do I make a reservation?
A: You can use the application form on this site.
Q４: What happens if it rains?
A: Even if it’s raining, Countryside Tours will still be held. In these cases, we offer raining jackets. In case of extreme weather conditions, we may decide to cancel, but will contact you in advance.
Q５: Is there a cancellation fee?
A: We are sad about your decision to cancel. If you cancel your reservation before the day of the tour up until 17:00, there will be no cancellation fee. After that, a cancellation fee will be charged. Please refer to the cancellation policy for details.
Q６: I don’t feel too confident in my physical fitness, can I still participate in a guided tour?
A: We use bicycles with an electric assist, so everyone can easily ride a bicycle with only using half the power. Customers have said that they could easily ride a 10km to 20km distance with those bicycles.
(Please note that children’s bicycles do not have an electric assist.)
Q７: What kind of clothes should I wear?
A: Depending on the season, please come in clothes that are appropriate for a cycling tour. Sporty shoes like sneakers and comfortable pants are recommended.
During the hot summer, you are advised to bring hats, sunglasses and a towel. If you have clothes that are quick-drying, sweat will not make you feel uncomfortable.
In cold weather, please bring warm clothing such as gloves and knit hats, as well as windbreakers and fleece jackets.
Q８: Is there a place to store my luggage?
A: We will keep it at the reception desk.
Q９: Can I also take part in a tour on my own?
A: Of course! Please feel welcome to join.
Q１０: Are there bathroom breaks during the tour?
A: Naturally we will make bathroom stops during the tour. Please inform your tour guide in case you need an extra bathroom break before it’s too late.
Q１１: Is insurance included?
A: We have an accident insurance based on the law. The insurance fee for that is included in the tour price.
Q１２: How do I pay?
A: When applying from the web, online payment will be made at the same time as the reservation. Please pay by credit card according to the online payment procedure displayed on the screen.
* If you cannot make a reservation online, please contact us directly. The only cards that can be used are VISA or MASTER CARD.
Q１３: The payment doesn’t work.
A: Please check again if your card is either VISA or MASTER CARD. If you can’t conclude the payment for other reasons, please contact us directly.